Plano, Texas, April 13, 2016 – VAZATA, a full service cloud infrastructure, managed hosting and colocation provider has recently announced the rollout of the VAZATA Customer Experience team.
As a part of the customer life cycle at VAZATA, clients will now receive concierge quality support that focuses on all critical provider-to-customer touchpoints. The new support team will provide a primary point of contact for account support, technical support, account planning and optimization, marketing resources and partner outreach to create seamless communication and engagement.
“VAZATA has always strived to provide quality customer service on every level. As we grow, a natural need to evolve and restructure how we communicate becomes a priority. The new Customer Experience team will ensure we’re always there when you need us with support and communication that is critical in our relationships with our customers”, said Eric Carter, SVP of Technical Solutions.
The new concierge service was implemented at the beginning of Q2.